Thank you for shopping with Henry Roams! We strive to provide you with the best products, and customer satisfaction is our top priority. Please review our return and refund policy below.
Returns Eligibility
We accept returns within 7 days of delivery if the product is defective, damaged, or not as described. The product must be unused, in its original packaging, and in the same condition you received it.
Return Process
To initiate a return, please contact us within 7 days of receiving your order. Provide your order number, details of the issue, and photos of the product. Our customer service team will guide you through the return process.
Conditions for Return
Refund Process
We offer refunds only in the case of damaged or defective products. If you are eligible for a refund, it will be processed as per our verification. Please note that refunds are issued in cash upon return confirmation and will be provided at the time of delivery when the product is collected.
Non-Returnable Items
Certain items may not be eligible for returns, including products that have been opened or used, or those that do not meet the return conditions as outlined above.
Refund Timeline
Once your return is approved, your refund will be processed, and you will receive it in the same manner as the cash on delivery payment. Please allow up to 7 business days for the refund to be completed.
Exchange Policy
If you wish to exchange a product, you must initiate the return process and follow the same steps. Upon receiving the returned item, we will ship a replacement.
Shipping Charges for Returns
If you are returning a product due to a defect or error on our part, we will cover any shipping costs associated with the return. However, if the return is for any other reason, the customer will be responsible for the return shipping charges.
Contact Us
If you have any questions about the return process or need assistance with your return, please reach out at [email protected].
At Henry Roams, we don’t just sell gear—we’re fellow explorers, dedicated to making your adventures more enjoyable and hassle-free. Whatever your destination, we’ve got the tools you need to roam freely and confidently.
